Customer Testimonials

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DealerRater Jul 15, 2020

Excellent service from your service department, especially Mr. Andrew Lascano. He provides great service and good advice to me, and taking care the transportation for me.

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DealerRater Jul 7, 2020

Brian with servive department just nothing short of amazing and best customer service I have yet to experience ! His level of professionalism and courtesy were simply superb ! Highly recommend him

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DealerRater Jul 6, 2020

Service manger was really helpful. too bad I did not get Bentley loaner car. Hopefully next time. Will recommend to others. Thank you & be safe.

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DealerRater Jul 5, 2020

During this Covid-19 pandemic, the reduced workforce at Rusnak and my own imposed travel restrictions I needed to have my car transported to them for it's service (from Santa Barbara). First, they recommended a transport service (Al's Towing), which was very first class and was considerably less cost than anything I had found on the internet. They also had familiarity with my Fisker, which was a plus for me as I have never left my car out of sight in 8 years!. Once at Rusnak, it did take an unusual amount of time to get the solution and my problem fixed, ...

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DealerRater Jul 4, 2020

I have been shopping at Rusnak for long time. Up till now we leased (4) Jaguars, (2) Maserati and a Porsche. We always loved the service, the professionalism and the friendliness of your staff. Of corse the price was right too. Please keep the good work and wish you guys all the success. One last request will be if you open the coffee room. You will not spread Covid-19 through coffee. Regards, Jasmine & George Hovaguimian

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DealerRater Jul 2, 2020

I went in looking for a used Mazerati, ended up leaving with a new one. The staff was great, Ernie was the sales man and Ray was the finance manager. They were both great and super helpful. The general manager of the store I believe his name was Tony was also a great guy. I've always bought BMW and this time I decided to change it up and I was definitely happy with my decision. -Matt

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DealerRater Jul 2, 2020

Andrew Lascano is a great service advisor. Very good customer service. Melody is as excellent as well. We have 2 Maserati Levantes and a Karma Revero that are being serviced at this location.

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DealerRater Jul 2, 2020

Service for my Bentley. Service advisor, Rueben was excellent. Also supervisor Melody was excellent. Also Technician working on car was excellent .overall I was very happy with my Rusnik experience.

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DealerRater Jul 1, 2020

I have been coming to Rusnak for my car service for many years. I am so glad the Maserati service center moved from east Pasadena back to the Old Town Pasadena location. The service is consistently excellent and I have enjoyed working with Andrew Lascano, who is responsive, kind, and competent. Lucky to have such a great dealer in the San Gabriel Valley!

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DealerRater Jul 1, 2020

Love the sales people. Ernnie and Steve is absolutely great. I just don’t like the finance lady Joanna. She is rude and not being professional at all.

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