Customer Testimonials
Very nice to work with Ricky and Ray answer my calls right a way. Would definitely work with them again! I also would Recommend them to someone else.
The purchase process.was very smooth. It was a pleasure to work with Vresh. I am looking forward to enjoying my Bentley trouble free for years to come
The sales person MR. Koniotis is so nice and so helpful. I will follow wherever he goes. If you want to buy or lease a nice car go to see him and you will be very happy.
Koni and team at Rusnak did an excellent job, and the process and experience was pleasant. I appreciate their efforts in making the transaction quick and simple.
You have great salesman honest and has integrity can’t say that about a lot of dealerships Vrezh is the reason why I came back and got the Rolls Royce
Dear Mr. Erickson I am very pleased with my newly purchased Maserati and more importantly my wife loves it! The service and professionalism that I received throughout the process was excellent. Your knowledge made the sale flawless and I appreciate it. Its people like you at Rusnak that keeps me coming back. Thank You Khajag Vosgueritchian
Ricky and Ray did a great job with our purchase across to Texas and stayed in touch throughout the process until we received the vehicle.
My service advisor Melody Beckford is simply outstanding. She is a great asset to your organization and is a prime example of Class A professional service.
Everything seems to have been done right. It was a first-time service, and nothing needed to be fixed. The car was very clean when the work was done.
I give praise to Rusnak Bentley Service! They are absolutely "top notch!" Melody is the quintessential professional, always advocating for the customer, and always thorough, cordial, and supportive. Brian certainly knows how to lead and develop a stellar team, and I cannot give enough accolades to this great group of service professionals. Although I drive by the Beverly Hills dealership, which is 2 minutes from my home, to take my Bentley to Rusnak Pasadena, I consider it well worth my time and inconvenience because of the "world class" service this team provides!
Brian was really nice to me even when I was being cranky from having the worst day ever. He called and got my car towed and made everything better Thank you
Takin a service at this dealership always makes smooth and pleasant
Great dealership. Mirna and Melody were both awesome. So helpful and knowledgeable in advance on assisting me with my Bentley issues. And can't forget about Brian,,, he too was awesome and very generous with his time and customer service to me when Melody was on her day off. GREAT team and definitely 5 star service to me as a customer. Looking forward to bringing in my DAWN next time for service.
Easy to work with. Provided all estimates before commencement of maintenance or repairs. Answered all questions. Received callbacks quickly. I would recommend her to family and friends.
First Class all the way! Vrezh was friendly, kind and considerate (I give him 10 Stars). A true professional. Thank you for a beautiful car but most of all your AMAZING service!!!
Ray and Ricky were incredibly professional, and a pleasure to deal with. We are from Texas, and they worked with us to ensure we had a safe and efficient transaction.
Will never take my car anywhere else anymore! Andrew and the whole staff was AMAZING and kept in contact with me throughout the process ... thanks again
Great experience with all the staff. Vrezh helped us from beginning to end and was fantastic. Tony was also very helpful and knowledgeable. Thank you!
Great Services, Ms. Melody Beckford did a great job, she is friendly and helpful.
very likeable staff. asked for hat. out of stock. sent right away in mail. all good. very happy. that's all I have to write
Best experience purchasing a car in my life from this guy! Very friendly and honest. Went above and beyond to make sure I had happy
Exceptional service! Great experience in leasing a new car. Accommodated every need and made the process smooth, easy and fast. Will definitely return for another car.
Mirna was awesome! I went to get parts for my BentelyGT. She was helpful, knowledgable, and polite. She is the reason I keep coming to Rusnak Benteley for all of my parts. Excellent all around!! Thank you Mirna!
Andrew was very kind and knowledgeable. Awesome customer service! I had no appointment and still were able to accomodate me in a timely manner. thank you Rusnak Pasadena!
Andrew was very professional and knowledgeable. He was able to get me taken care of under 30mins. All the service requirements were done in one day as promised.
Excellent customer service. Very pleased with the deal and the car I got from this dealership. Julia was very helpful and pleasant to work with.
Great customer service!
I have had nothing less than great experiences. Excellent customer service all the way around. Ruznak is the Chick-fil-A of car dealerships. They may not use the "my pleasure" slogan at Ruznak but their excellent customer service says it for them. Clinton Woosley is a super cool no pressure happy-go-lucky guy that loves his job and serving customers and Andrew Lascano is the man. Andrew makes visiting the service dept painless and cool. My next car will most likely come from Ruznak; especially since my wife wants a Levante
Melody Beckford, Asst. Service Manager is outstanding. Good customer service. Shane the technician is good also. Recommend Pasadena Bentley for service! Give them a try!
I'm an out-of-town buyer and Clinton's excellent communication and follow-through helped make the whole remote purchase process very efficient and enjoyable. Any needs that I had were dealt with promptly and professionally. I would definitely recommend Rusnak Bentley, and Clinton Woosley in particular, to anyone looking to buy one of Rusnak's brands.
I want to express how I’m begun happy with the professional service me and my family received from Clinton Woosley after shopping for a new Bentley and going to several dealerships the minute I walk in to Pasadena Bentley and was greeted by Clinton I knew I was buying a car from him he made us feel comfortable and at home you can just feel how sincere and professional he is. He took the time to answer all our questions and went above and beyond explaining everything about the car and that’s before I even purchase the car ...
Great service. Friendly employees. They provide loaner. Happy with them. I will go back if i need them and will refer friends to this dealer
He helped us out a lot. He was very kind and friendly with us and very professional as well. I was satisfied by his service.
Andrew is a good helper! Everything is smooth and good experience. He is awesome! Will recommend to my friends too. That's a good place to go.
Excellent customer service!! Highly recommend Bentley of Pasadena!!
Excellent experience. No pressure or upsell. Test drove various models in order to come to a complete and decisive selection. Rickey made the process very easy when it came to making my final selection. Staff worked with me on getting the best price for my trade in and deal on the new vehicle. Clean and pristine environment.
Vrezh, Ray, and the rest of the team at Rusnak Pasadena was so pleasant to deal with. I am so happy I got my Bentley from them.
Warren provided exceptional service! He was punctual, friendly, patient and beyond accommodating! Warren made himself available to us by email, text and phone; he sent reminders and helped keep us aware of how things were going the entire time. We highly recommend Warren!
Warren Chen is one of the most professional automobile sales persons I have ever had the pleasure to due business with. He was very attentive and responded to all of my questions and concerns. I would do business with him again. Everyone at this dealership made my buying experience very positive.
Service was good and friendly. Warren made the process very easy. Price was good for a good deal on my trade in. I would definitely recommend purchasing a vehicle from Rusnak.
Clint was very patient, knowledgeable, professional, friendly, honest and by far the best sales associate I have ever dealt with when buying a car, and I've bought many over 30 years. I would highly recommend Clint. Go to Clint. Tony the General Manger was fantastic as well.
Clint was extremely knowledgeable and helpful about the different features and aspect of each car. He did a great job figuring out what my needs were and was always available for my questions throughout the process. I would definitely recommend asking for him when searching for the right vehicle.
Excellent customer service! Clint was very professional and knowledgeable. He answered all our questions and educated us with all the cars details. We had a very pleasant experience at this dealership!
My experience at Pasadena Bentley is ALWAYS first-rate. Andrew was very professional and personable. He is very good at managing up the service techs! Great Service!
Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly.
Melody was FANTASTIC! She is by far the best service advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems with my car. I I also felt confident she was in my court when dealing with the warranty people. Do NOT lose her. You have an absolute gem in Melody. She is the reason why I will definitely purchase another vehicle at Rusnak, and request her as my service adviser!
Every one was wonderful at RUSNAK. Appointment was easy, on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much.
Andrew was very helpful, very informative. Communication was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again
Im very pleased with my maserati! Warren is such a classy, patient and handsome guy!!! He made the whole process of buying my new car so effortlessly and I never felt stressed at any moment. Thank you so much Warren 😁
Warren and Julia did an outstanding job. All process of return my leased vehicle and get a new one was smooth and fast. Thank you
Excellent service, very friendly, couldn’t get any better, the only thing is with loaner I think they need to do better then this, But my service person was outstanding, thank you!
Melody, was knowledgeable, professional, Service completed in a timely manner. Very very happy with my experience with Rusnak Service. Thank you Melody and mechanic who worked on my vehicle.
Andrew is great and helpful. Best service advisor I ever have. I lease all sorts of high end cars and Andrew is the best. Thanks for the great service.
Great customer service. Excellent collection and very professional stuff. Very quick and smooth process. I would recommend all my friends. They were very informative and willing to go the extra mile to reach my needs...
Excellent collection and excellent quality service. I hope to purchase my future car from this dealership. friendly people. It was quick and easy. Andrew from service dept: was great.
Warren was very helpful in describing the features of the car, he was helpful and answered all of my questions. The negotiation process is never fun, however, it was painless with the way Warren handled the process. Joanna was very efficient and helpful in explaining the various aspects of the contracts and the additional protections available. All in all the entire experience was excellent.
My experience overall was very positive. My salespreson, Ricky Williams, was very attentive and knowlegeable. I would recommend your dealership to anyone who asks . thank you very much.
Experience in l leasing my beautiful new Maserati Ghibli was amazing . Warren was my sales rep and was so efficient and courteous. Ernie too helped me at the end to show me features of vehicle and was so personable. I give an outstanding customer service recommendation.
Very quick and smooth process with professionalism. They were very informative and willing to go the extra mile to make sure I was satisfied with my purchase. Warren was a big help!
I live far away and I have two Maserati dealerships near by me, I drive for over 30 min to have my car service with Andrew.
The service department was great. Melody and Brian helped me through all of my concerns. They took care of everything needed with my cars care.
The dealership went out of their way to accommodate my needs. They kept me informed of every step and made my purchase a pleasant experience.
Andrew Lascano was our Service Advisor.. He was amazing. Everything was done professionally. He stayed with us and advised us. It was all done quickly, while we waited. They even corrected some other small problems we couldnt.
Everything went well.. As always Andrew took take of me with great attitude. I’m very satisfied With the service that the dealer provided Thank you, Shelly
Customer service is excellent. Location may not be geographically desirable for us but it was worth the drive. I highly recommend this dealership. Great line of cars to shop for.
Clint was as professional and first-class as they come. His friendly approach and willingness to go beyond call of duty were very much appreciated. I look forward to working with him in the future.
I was very confortable with service, they make you feel good, and been taking care of great people works there, Definitely very satified. Thanks Rusnak
It was great experience with my family to shop here, the sales man was helped a lot even picked us when we pick the new car
Very fast and professional job Melanie she is the best We are very happy to work with this dealer ship I recommend everyone to use Pasadena
Melody Bedford Greatest very helpful and nice. Friendly knowledgeable I have enjoy service here the mechanic always check out before throwing parts at the car. Thanks Again Gregg Littleton
Whitney, Warren, Clint, Julia and Joanna are all awesome. Friendly, patient, and knowledgeable. Did most of the deal over the phone with Whitney and Julia. Warren answered my questions in person on my first visit. Clint is just simply cool. Clint took me on the test drive and answered any additional questions. Joanna was very helpful in answering calls from Julia while on a day off. No one was pushy. They all listened intently and made my wife and I feel very comfortable. My wife now wants a Levante and when we are ready, we will definitely come back to ...
Melody greeted me and helped me go through my 1st experience with Rusnak. She was incredible. She walked me through, got me all I needed for my service and new tires. I wish I had someone as good in the dealership that I run My car is better than new. Friendly, courteous, helpful, and eager to help. That was the experience that I encountered at Your dealership. I will definitely come back.
Absolutely excellent experience. Very good professional service . Friendly experienced
Great service. Knowledgeable and easy to get in and out. Love the car. Thought it would be driven by staff, but has become my daily driver.
Great customer service. I am happy with every person I came across. They all are polite and helpful. I will recommend you guys to friends.
Great service for my Flying Spur.
I brought my 2015 GTS Quattroporte for service and I was assisted by Andrew. He’s a great service advisor, and he took care of my concerns immediately. I highly recommend this site!
I had a great experience and I think you should give Melody a raise. In the time of the current crises you should consider reducing cost of parts as an incentive for customers to return.
well done，However, the entire maintenance time is a bit long, a week. It should be the reason for our appointment. Thank you service Have good day! Keep safe
I had a great experience with my first time servicing my RR , this new to me , so far so good, hopefully this experience will last for a while.
Excellent service from your service department, especially Mr. Andrew Lascano. He provides great service and good advice to me, and taking care the transportation for me.
Brian with servive department just nothing short of amazing and best customer service I have yet to experience ! His level of professionalism and courtesy were simply superb ! Highly recommend him
Service manger was really helpful. too bad I did not get Bentley loaner car. Hopefully next time. Will recommend to others. Thank you & be safe.
During this Covid-19 pandemic, the reduced workforce at Rusnak and my own imposed travel restrictions I needed to have my car transported to them for it's service (from Santa Barbara). First, they recommended a transport service (Al's Towing), which was very first class and was considerably less cost than anything I had found on the internet. They also had familiarity with my Fisker, which was a plus for me as I have never left my car out of sight in 8 years!. Once at Rusnak, it did take an unusual amount of time to get the solution and my ...
I have been shopping at Rusnak for long time. Up till now we leased (4) Jaguars, (2) Maserati and a Porsche. We always loved the service, the professionalism and the friendliness of your staff. Of corse the price was right too. Please keep the good work and wish you guys all the success. One last request will be if you open the coffee room. You will not spread Covid-19 through coffee. Regards, Jasmine & George Hovaguimian
I went in looking for a used Mazerati, ended up leaving with a new one. The staff was great, Ernie was the sales man and Ray was the finance manager. They were both great and super helpful. The general manager of the store I believe his name was Tony was also a great guy. I've always bought BMW and this time I decided to change it up and I was definitely happy with my decision. -Matt
Andrew Lascano is a great service advisor. Very good customer service. Melody is as excellent as well. We have 2 Maserati Levantes and a Karma Revero that are being serviced at this location.
Service for my Bentley. Service advisor, Rueben was excellent. Also supervisor Melody was excellent. Also Technician working on car was excellent .overall I was very happy with my Rusnik experience.
I have been coming to Rusnak for my car service for many years. I am so glad the Maserati service center moved from east Pasadena back to the Old Town Pasadena location. The service is consistently excellent and I have enjoyed working with Andrew Lascano, who is responsive, kind, and competent. Lucky to have such a great dealer in the San Gabriel Valley!
Love the sales people. Ernnie and Steve is absolutely great. I just don’t like the finance lady Joanna. She is rude and not being professional at all.
The purchase experience over all was great. From my initial contact with warren on review of the internet based advertising and showroom visit and finalizing the sale. Warren made the entire experience nice smooth and hassel free which is not easy in this covid era Thank you warren !!!
As always Andrew was very much on top of things. No complaints at all. Plus everyone was practicing the rules of our new life’s. Mask and distancing and hand sanitizers in desk.
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